CUSTOMER INFORMATION
Shopping & Shipping Policies
In-store personal shopping
Customers submit a shopping list, preferred physical retailers, quantities, sizes, and preferences. BEYONDSHORE & Co. reviews the request and provides a written quote. After approval and confirmed payment, we visit up to two approved stores within our standard service area and purchase eligible merchandise. Additional store visits, travel, or special sourcing require advance approval. Online personal shopping and customer-directed package receiving are not offered at this time.
1. Quotes and approval
All personal shopping and shipping quotes are prepared manually. Prices and service availability depend on product availability, destination, carrier arrangements, package details and applicable charges. Customers must review and approve a written quote before Beyondshore & Co. begins purchasing or shipping on their behalf.
Personal shopping fees and minimum purchase
The minimum merchandise purchase for in-store personal shopping is US$100, excluding service fees, taxes, shipping and destination charges. Standard in-store shopping fees are $75 small box/mailer, $100 medium, $130 large and $175 extra-large. These are shopping service fees only. The final package category and price will be confirmed in writing before service begins. In-store shopping includes up to two physical stores in our standard service area; any extra store visits, travel or special sourcing fees require advance approval.
Shipping quotes and carrier confirmation
We do not publish fixed international shipping rates. All international box shipping charges are quoted separately and depend on the packed dimensions, weight, destination, available carrier services and other applicable charges. Beyondshore & Co. will obtain current pricing and confirm availability with a shipping company before presenting a written shipping quote for customer approval. Rates may change before confirmation; any later material change requires customer approval before dispatch. Barrels and large freight are planned future services and are not yet generally available.
2. Shopping budgets and additional charges
Customers are responsible for approving a budget sufficient to cover item prices, sales tax, domestic shipping, personal shopping fees, international shipping, and any disclosed handling or destination charges. We will seek approval before exceeding an agreed budget.
3. Cancellation, Refund & Return Policy
3.1 Shopping service fees
Shopping service fees become non-refundable once shopping services have commenced. Shopping services are considered commenced when BEYONDSHORE & Co. begins fulfilling the customer's approved shopping request, including visiting a retail location to purchase the requested merchandise.
3.2 Cancellation before shopping begins
Customers may cancel an approved shopping request before shopping services commence. A US$20 cancellation fee will apply. Any shopping service fees already paid will be refunded, less the US$20 cancellation fee. Any merchandise funds collected but not yet spent will also be refunded, subject to any applicable, previously disclosed nonrecoverable charges.
3.3 Cancellation after shopping begins
Once shopping services have commenced, the shopping service fee becomes non-refundable, even if the customer subsequently cancels the request. Any refunds relating to purchased merchandise will be subject to the original retailer's refund policy and applicable law.
3.4 Merchandise refunds
Refunds for merchandise purchased on behalf of customers are subject to the original retailer's refund policy and applicable law. BEYONDSHORE & Co. cannot guarantee that a retailer will approve a refund.
3.5 Returns and exchanges
All merchandise returns and exchanges are subject to the original retailer's return and exchange policies. Customers are responsible for any applicable costs associated with returns or exchanges, including return shipping, restocking fees, and other retailer-imposed charges.
3.6 Refund processing
Approved refunds will be processed after the applicable refund amount has been determined, including any deductions permitted under this policy and applicable law. Refund processing times may vary depending on the original payment method, retailer processing times, and financial institutions.
3.7 Customer acknowledgment
By approving a shopping quote and authorizing payment, the customer acknowledges and agrees to the cancellation, refund, and return terms disclosed before payment, subject to applicable law.
5. Shopping timeframes
Estimated shopping windows will be communicated with the quote. If an order cannot be completed in that period, we will contact the customer to agree on revised timing or any additional fees before proceeding.
6. Shipping, risk and claims
Transit times are estimates, not guarantees. Shipping arrangements, carrier terms, packaging requirements and responsibility for loss or damage will be disclosed before shipment. We will explain how to report damage or loss and assist with carrier claims where applicable. Nothing on this page is intended to waive rights or responsibilities that cannot legally be excluded.
7. Shipment insurance
Insurance or declared-value protection is not assumed to be included. If coverage is available for the shipment, we will provide the options, costs, exclusions and claims process before dispatch so the customer can make an informed decision.
8. Payment and release of goods
Accepted payment methods may include Zelle, Cash App and bank transfer, subject to availability. Payment instructions are sent only after quote approval. Orders or shipments may be held until required cleared funds are confirmed. Customers should not send payment to unverified accounts or submit bank credentials through the website.
9. Customs, restrictions and destination charges
Customers must provide truthful descriptions, invoices and declared values for shipped items. Customs duties, taxes, inspections, postal or clearance fees and other destination charges are separate from merchandise, personal shopping fees and international shipping unless expressly included in a written quote. For Jamaica, the recipient may be required to pay assessed charges through the applicable postal, customs or carrier collection process. Customs authorities determine the final amount. Neither Beyondshore & Co. nor a carrier can guarantee exemption from duties or taxes. Prohibited or restricted goods cannot be accepted.
10. Unclaimed goods and storage
We will attempt to contact customers about unpaid, uncollected or undeliverable goods. Any storage charges, notice periods, and lawful procedures for handling unclaimed goods must be disclosed in the service agreement before goods are accepted. We have not adopted an automatic 30-day abandonment or resale policy.
11. Questions and disputes
For questions about a quote, return, payment or shipment, contact beyondshoreco@gmail.com. Please include your quote or order reference if one was provided.
Updated: November 14, 2026. Terms are subject to applicable law. Independent legal review is recommended before launch, particularly for international shipping and consumer refunds.